Privacy Policy & GDPR




1. Data Controller



The controller responsible for the processing of personal data in accordance with Regulation (EU) 2016/679 (GDPR) is:


GET PRAGUE SERVICE s.r.o.

Company ID (IČO): 05443016

Registered Office: Štěpánská 1742/27, 110 00 Prague 1, Czech Republic

Operating under the brand: Get Prague Guide

Email: info@getpragueguide.com

Phone: +420 725 774 770



2. Scope of Personal Data Processing



We process personal data that you provide to us when using our services, in particular when booking tours or experiences, contacting us, or using our website.


The processed personal data may include:


  • name and surname
  • email address
  • phone number
  • billing and payment information
  • booking and reservation details
  • technical data such as IP address, device data, and cookies



We process only data that is necessary for the stated purposes.



3. Purposes and Legal Basis of Processing



Personal data are processed for the following purposes:


  • Performance of a contract
    To process bookings, issue tickets, provide purchased services, and communicate essential information related to your reservation.
  • Compliance with legal obligations
    To meet obligations arising from accounting, tax, and other applicable legal regulations.
  • Legitimate interests
    To ensure proper operation of services, customer support, service improvement, fraud prevention, and protection of legal claims.
  • Marketing communication
    Only if explicit consent has been granted. Consent may be withdrawn at any time.




4. Cookies



Our website uses cookies to ensure correct functionality, analyze traffic, and improve user experience. You can control or disable cookies through your browser settings.



5. Data Recipients



Personal data may be shared with trusted third parties only when necessary for service delivery, including:


  • payment service providers
  • booking and ticketing platforms
  • IT and hosting providers
  • accounting and legal service providers



All recipients process personal data in accordance with GDPR and based on contractual safeguards.



6. Transfer of Data Outside the EU



Personal data may be transferred outside the European Union only if appropriate safeguards in accordance with GDPR are ensured.



7. Data Retention



Personal data are retained only for the period necessary to fulfill the purposes for which they were collected or as required by applicable legal regulations.



8. Data Subject Rights



In accordance with GDPR, you have the right to:


  • access your personal data
  • rectification of inaccurate data
  • erasure of personal data
  • restriction of processing
  • object to processing
  • data portability
  • withdraw consent at any time
  • lodge a complaint with a supervisory authority



Requests concerning your rights can be sent to the contact details listed above.



9. Data Security



We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.



10. Final Provisions



This Privacy Policy may be updated to reflect changes in legislation or business practices. The current version is always valid from the date of publication on the website.